Our tents are warranteed, and can be returned in original condition for a full refund, or if there is a problem, we can replace or repair at your option.  We generally have no time limit on this.

Note that if a tent stake straps rips out after you use the tent for a year, that does not mean you get a full refund on the tent, but we will replace the strap if you send it to us, free of charge. 

If you change your mind on a tent, you can return it for no reason for a refund, as long as you pay shipping!  If we can't find the order in our system, it is best to have a copy of the invoice or packing slip.  Usually, the reason we can't find the order is that somebody else has their name on the order, like an SCA name or friend or something, so just try to remember what name you used.